Items that are faulty, damaged or have a faulty print can be refunded or replaced. This does not apply to garments that have noticeable wear and the timeframe for returns is 14 days from order being received.
We do not refund BYO garments as there is no way to know beforehand whether they are suitable for printing on, supplying us with BYO garments is at your own risk.
Chameleon Print takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality, blurry or low-resolution of uploaded images.
- 10% difference in design printing colours & size
- 10% difference in the actual garment colours
- Design errors introduced by the customer in the design creation process
- Errors on proofs that have been approved either in writing or by paying to confirm an order
- The image uploaded on the system by you is not the image you want printed, or if you want to change your artwork after placing your order.
- Errors in user-selected options such as product type or size.
- Garment shrinkage in wash
- Courier delivery timeframes when Chameleon Print has dispatched to the correct address before the due date
If you have specific print dimensions and spacing in mind, add them in the notes section.
To organise a return please email us at email@example.com with:
- Date of purchase
- What you would like to return
- Why you want to return it
- Photo of the damage or fault